Your Car Ferry Tickets
to BeachRoc APRIL 2020

YOU NEED TO VALIDATE YOUR "ACTUAL FERRY TICKET"
WITH THIS VALIDATION FORM TO BECOME "ACTIVE" FERRY TICKETS

This form is to completed please within the next  120 HOURS

from when we sent you (the date & time) this link was emailed to you.

While you have your "ATTACHED" ferry tickets with your email, these are not
"Validated with the Ferry company"
until this form has been completed, or
they will be void at the port and you would need to buy a brand new ferry ticket at your expense.
.
WHAT THIS CONFIRMS
That you have received and fully checked the "actual" ticket for your Ferry times and Port.
(see below re car reg's)
That you have printed a copy of the "actual" ticket to take with you, this is your responsibility.*
That you have read the following:

WHY WE NEED THIS COMPLETED THIS YEAR
We had to spent endless, wasted hours in past years, requesting people to confirm with maybe 3/4 emails sent (and texts too) before we got an response. Why... because "these are your essential travel tickets".
We are sending out over a 120 ferry tickets again this year.

Previous years on the day of travel we had three incidents.
One party turned up at the wrong port, their error, no one had checked the tickets despite our requests clearly, not everyone had. They had to drive to the other port, missing their allocated ferry time and were later put on the first available ferry with space! (they were not happy bunch when they arrived at the hotel)
The second party had lost the email when they decided to read every thing on the day of travel (including
  couldn't find any emails(?) and hadn't a printed a copy for the ferry, therefore causing last minute panics and people rushing around for them.
*Thirdly, one party relying on their phone with a copy, on entering port the phone battery went flat. They spent ages trying to find the charger as it was packed in the boot!!
They missed the ferry and had to go on a later one!


There were numerous occasions, where people lost their email with ferry ticket attached without printing off after acknowledgement to MJRoc, asking for replacements taking up unnecessary admin time per occasion, especially in the week prior to travel.
Each copy sent this year will carry at £10 administration charge to cover costs towards providing a replacement.

YOUR TICKETS, PORTS & TIMES
All tickets have been purchased based on the times/port you "requested" per your recent Ferry Form.

If the exact times were not successfully obtained, the closest available time was allocated by the ferry company, for your travel.
This is because our hotels get special rates to pass on to you (within the BeachRoc prices) and there are only "so many of these rate fares" on each crossing, less so on deemed "peak time" crossings.

Normal fares for crossings, if you were to make your own arrangements,
are 2-3 higher than the hotel's rates!

If your "time required" was sold out at the price bands, this is why you might have a slightly different time and therefore YOU will have to make slight adjustments to your travel times, to the port.

If your car registration number is not 100% do not worry or you change your car after the "Car" ticket was issued. Just please inform the port on arrival, as this is a common acceptance.
(you gave us your car registration so it stated you had a car only,  or if it was a van, within the permitted size allowed under the fare rate)
If you substitute a vehicle on your "Car Ticket", providing it matches the same measurements (it is your responsibility to check this) on the ferry ticket, you do not need to inform anyone, just announce if asked at the Ferry Port, that this is my replacement vehicle.
If you exceed the measurements on your ferry ticket, all extra costs are to be paid by you and you will not be reimbursed by the hotel or MJRoc.


If you need to re-arrange travel arrangements before the valid departure on the original ferry ticket, there will be a £25 admin fee (per change), because the hotel has to be involved in additional admin time as well as MJRoc.
They will get the best times they can for your "new requested" times, and the "new" ticket will be emailed to you. Please note the later the changes are requested, the chances are that some or many of the ferry crossings will now be full. If you decide to stick then with the "original" ticket, the £25 admin fee is still due for the extra time trying to make these alternative plans for you.

WHY ARE THESE CHARGES APPLICABLE
Our weekender prices are competitive for what is offered to you at BeachRoc.
(so many people expected the ferry cost  to be on top of our advertised prices)
BeachRoc aim is to deliver an excellent dance weekend, offering a lot for your money.
We have not built into any ones prices, extras to cover these kind of situations like ferry changes.
Hence we are asking where changes are required by individual bookings, an admin fee is charged to go to towards the extra admin/time costs of BeachRoc and the hotels.
If a ticket has been issued to you and is clearly based on someone else's travel arrangements, i.e. wrong port, a free replacement will be sent.

ANY CHANGES?
All changes requested will made via an online Ferry Changes form. No emails will accepted.
Use this link 

DO NOT BE LATE
Please note you should aim to get to the ferry port one hour before the departure time on your ticket.
Sometimes if you are early, they will place you on the earlier ferry if you are ready to travel. 
However, do not expect this.
If you are late for the ferry or they are running late
Ferry companies will try to get you on the next crossing with spare spaces but some people have had to wait hours at peak times at past events, so be warned. If your ferry is the last ferry of the day and you miss it, then if you still want to continue travel to BeachRoc the next day, you will have to pay direct to the ferry company any additional costs they charge, in addition to what you paid BeachRoc for your missed crossing. If the ferry companies have any issues and they are not running to time, this outside the hotels or MJRoc control, so please take this up with the Ferry Company. If you are late for dinner and miss dinner, no compensation can be offered, again the Ferry company is the one you complain too.

WHILE AT BEACHROC
If a situation arises when you are at the BeachRoc weekender and you have to cut short your stay because of an emergency, please speak directly to the hotels reception.
They will do their best to make a new earlier return ferry crossing for you. This will be based on anyone who travelled with you leaving as as well or other costs will be incurred for separate return travel arrangements for them.

Enjoy your ferry trips.
We shall be emailing you out a "sign" to place in your car, in early April
"I'm on the way to BeachRoc"
and see if you can spot anyone on the same ferry.

Holiday insurances
May we remind you, if you wish to cover the risk in case you have to cancel coming to BeachRoc, to take out Holiday Insurance for you. (BeachRoc does not offer holiday insurance.)

EITHER COMPLETE THE FORM BELOW OR USE THIS OTHER ONE WHICH WORKS WITH "APPLE UNITS" WITH THIS LINK
(once you have completed this form successfully, the above Ships and text above will disappear and you will receive a thank you Here.)