BeachRoc 2019 Ferry Tickets

Your Car Ferry Tickets
to BeachRoc
APRIL 2019
YOU NEED TO VALIDATE THEM WITH THIS FORM TO BECOME "ACTIVE"

This form is to completed please within the next FORTY EIGHT HOURS
from when we sent you (the date & time) this link via email.
While you have your ferry tickets with your email, these are not "Validated with the Ferry company"
until this form has been completed, i.e. they will be void at the port.
.
WHAT THIS CONFIRMS
That you have received and fully checked your Ferry times and Port. (see below re car reg's)
That you have printed a copy to take with you, this is your responsibility.*
That you have read the following:

WHY WE NEED THIS COMPLETED THIS YEAR
We had to spent endless, wasted hours in past years, requesting people to confirm with maybe 3/4 emails sent (and texts too) before we got an response. Why... because "these are your essential travel tickets".
We are sending out over a 120 ferry tickets this year.

Previous years on the day of travel we had three incidents.
One party turned up at the wrong port, their error, no one had checked the tickets despite our requests clearly, not everyone had. They had to drive to the other port, missing their allocated ferry time and were later put on the first available ferry with space! (they were not happy bunch when they arrived at the hotel)
The second party had lost the email when they decided to read every thing on the day of travel (including
couldn't find any emails(?) and hadn't a printed a copy for the ferry, therefore causing last minute panics and people rushing around for them.
*Thirdly, one party relying on their phone with a copy, on entering port the phone battery went flat. They spent ages trying to find the charger as it was packed in the boot!!
They missed the ferry and had to go on a later one!

There were numerous occasions, where people lost their email with ferry ticket attached without printing off after acknowledgement to MJRoc, asking for replacements taking up unnecessary admin time per occasion, especially in the week prior to travel.
Each copy sent this year will carry at £10 administration charge to cover costs towards providing a replacement.

YOUR TICKETS, PORTS & TIMES
All tickets have been purchased based on the times/port you "requested" per your recent Ferry Form.
If the exact times were not successfully obtained, the closest available time was allocated by the ferry company, for your travel. This is because our hotels get special rates to pass on to you (within the BeachRoc prices) and there are only "so many of these rate fares" on each crossing, less so on deemed "peak time" crossings.
Normal fares for crossings, if you were to make your own arrangements,
are 2-3 higher than the hotel's rates!
If your "time required" was sold out at the price bands, this is why you might have a slightly different time and therefore will have to make slight adjustments to your travel times, to the port.
If your car registration number is not 100% do not worry or you change your car after the ticket was issued. Just please inform the port on arrival, as this is a common acceptance.
(you gave us your car registration so it stated you had a car only, or if it was a van, within the permitted size allowed under the fare rate)

If you need to re-arrange travel arrangements before the valid departure on the original ferry ticket, there will be a £20 admin fee (per change), because the hotel has to be involved in additional admin time as well as MJRoc. They will get the best times they can for your "new requested" times, and the "new" ticket will be emailed to you. Please note the later the changes are requested, the chances are that some or many of the ferry crossings will now be full. If you decide to stick then with the "original" ticket, the £20 admin fee is still due for the extra time trying to make these alternative plans for you.

WHY ARE THESE CHARGES APPLICABLE
Our weekender prices are competitive for what is offered to you at BeachRoc.
(so many people expected ferry cost of top of our advertised prices)
BeachRoc aim is to deliver an excellent dance weekend, offering a lot for your money.
We have not built into any ones prices, extras to cover these kind of situations like ferry changes.
Hence we are asking where changes are required by individual bookings, an admin fee is charged to go to towards the extra admin/time costs of BeachRoc and the hotels.
If a ticket has been issued to you and is clearly based on someone else's travel arrangements, ie wrong port, a free replacement will be sent.

ANY CHANGES?
All changes requested will made via an online Ferry Changes form. No emails will accepted.
Use this link

DO NOT BE LATE
Please note you should aim to get to the ferry port one hour before the departure time on your ticket.
Sometimes if you are early, they will place you on the earlier ferry if you are ready to travel.
However, do not expect this.
If you are late for the ferry.
Ferry companies will try to get you on the next crossing with spare spaces but some people have had to wait hours at peak times at past events, so be warned. If your ferry is the last ferry of the day and you miss it, then if you still want to continue travel to BeachRoc the next day, you will have to pay direct to the ferry company any additional costs they charge, in addition to what you paid BeachRoc for your missed crossing.

WHILE AT BEACHROC
If a situation arises when you are at the BeachRoc weekender and you have to cut short your stay because of an emergency, please speak directly to the hotels reception.
They will do their best to make a new earlier return ferry crossing for you. This will be based on anyone who travelled with you leaving as as well or other costs will be incurred for separate return travel arrangements for them.

Enjoy your ferry trips.
We shall be emailing you out a "sign" to place in your car, in early April
"I'm on the way to BeachRoc"
and see if you can spot anyone on the same ferry.

Holiday insurances
May we remind you, if you wish to cover the risk in case you have to cancel coming to BeachRoc, to take out Holiday Insurance for you. (BeachRoc does not offer holiday insurance.)

* Indicates required field

Lead Name confirming on behalf of everyone booked on this Ferry Ticket *

First

Last

Second person name whose travelling on this ticket. If there is no one add "N/A" *

Third person name whose travelling on this ticket. If there is no one add "N/A" *

Fourth person name whose travelling on this ticket. If there is no one add "N/A" *

Email *

Repeat your email address here and check it matches above. *

I confirm I have read this "On Line" form and completely understand what is required as Lead name or signing on behalf of the Lead name for this booking. *

HEALTH & SAFETY ANNOUCEMENT FROM THE HOTELs -YOU MUST READ: “As the number of cases of “Norovirus” and Viral Gastro-enteritis increases throughout the country each year, the Hotels each implements an Infection Control Policy in order to protect guests and their staff. As your party is travelling individually by cars or public transport, we require that you notify your group of our Infection Control Policy. We must insure that no guest arriving in the hotel has suffered from vomiting and/or diarrhoea within the past 72 hours or has been in contact with a person that has suffered from vomiting and/or diarrhoea within the past 72 hours. The Hotel appreciates that it is normal for some people to have gastrointestinal problems for reasons other than “Norovirus”, however should we suspect that the symptoms are potentially infectious we would ask that the person immediately reports to Reception to obtain their room key and make their way to their bedroom. It is desirable that symptomatic cases should come into contact with as few other people as possible and therefore we advise that unwell guests remain in their room until they are well. In accordance with the PHLS/HPA Guidance this should be for at least 48 hours after the last symptoms. The Hotel is proud of its procedures in all aspects of Health and Safety and we take every precaution in the prevention of the spread of disease. This policy helps protect your guests, as it helps to ensure that airborne viruses are not passed on to your clients. We thank you in advance for your co-operation and greatly appreciate your efforts in helping to protect our guests, as well as your staff and ours.” If in any doubt if you have any illnesses that may affect others at BeachRoc, you inform BeachRoc immediately in this box, so we can get advice. Enter if this effects you. *

Yes I have read as Lead Name the above Health & Safety statement and completely understand the full obligations of my party and myself on this booking, to the Hotel Staff and other Guests at the Hotels (Trouville, Royal & Sandringham) *

YES

I acknowledge I have completed this form *

SIGNATURE (print your name) *

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